Sales Policy for Swiftrapic

Effective Date: December 7, 2024

Welcome to Swiftrapic, your trusted source for high-quality cameras, lenses, and photography accessories. We are committed to offering our customers exceptional service and top-of-the-line products. To ensure you have the best shopping experience, we have outlined our Sales Policy, which provides clarity on how we handle orders, returns, exchanges, shipping, and customer service.

Please take a moment to read through this policy in full before placing your order. By purchasing from Swiftrapic, you agree to the terms and conditions outlined below.

1. General Information

Swiftrapic is dedicated to providing top-quality photography equipment, including cameras, lenses, lighting, and accessories. Whether you are a professional photographer or a photography enthusiast, we have a wide selection of products to meet your needs.

Contact Information:

Product Range:
We offer a wide range of photography equipment, including digital cameras, DSLR cameras, mirrorless cameras, lenses, tripods, lighting kits, and other essential accessories from leading brands in the photography industry. Our products are carefully selected to ensure that they meet the highest standards of quality and performance.

2. Order Processing and Payment

We strive to provide a seamless shopping experience from order placement to delivery. Below are the important details related to ordering and payment:

  • Order Placement: When you place an order on our website, you will receive an email confirmation with the details of your order. This confirms that your order has been received. Please review your order carefully to ensure all details are correct. If you notice any issues, contact us immediately at info@swiftrapic.com.

  • Payment Methods: We accept payments through all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and PayPal. All payments are processed securely using encrypted systems to ensure your personal and payment details remain confidential.

  • Order Confirmation: After your payment has been processed successfully, you will receive an order confirmation email that includes an order number and estimated delivery date. If you do not receive this email, please check your spam folder or contact our customer service team for assistance.

  • Order Cancellation: If you wish to cancel an order after it has been placed but before it has been processed or shipped, please contact our customer service team immediately at info@swiftrapic.com. We will do our best to accommodate your request; however, we cannot guarantee that cancellations will be processed before shipment.

3. Product Pricing

  • Pricing: All prices listed on the Swiftrapic website are in U.S. dollars. Prices are subject to change at any time without prior notice. However, once your order has been confirmed, the price at the time of order will be the price charged.

  • Sales Tax: Sales tax will be applied to all orders based on your shipping address, as required by local law. The applicable tax will be shown at checkout.

  • Discounts and Promotions: From time to time, Swiftrapic may offer promotional discounts or sales. These promotions are subject to specific terms and conditions, which will be provided at the time of the offer. Discount codes must be entered at checkout to apply the discount to your order.

4. Shipping and Delivery

  • Shipping Locations: We offer shipping services both domestically and internationally. Shipping costs are calculated based on the delivery address and the size and weight of your order. Please note that international shipping may involve customs fees, import duties, or taxes that are not covered in the shipping cost and are the responsibility of the recipient.

  • Processing Time: Orders are typically processed within 1-3 business days of receipt. Orders placed on weekends or holidays may be processed on the next business day. You will receive a tracking number once your order has shipped so that you can follow the progress of your delivery.

  • Delivery Time: Estimated delivery times vary depending on your location and the shipping method selected at checkout. Domestic orders typically arrive within 3-7 business days, while international shipments may take 7-21 business days depending on the destination country.

  • Shipping Carrier: We partner with reliable carriers like UPS, FedEx, and USPS to ensure timely and secure delivery. Once your order ships, you will receive a tracking number via email to monitor the delivery status.

  • Address Accuracy: Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for delays or lost shipments caused by incorrect or incomplete addresses. If you need to update your address after placing an order, please contact us as soon as possible.

5. Returns and Exchanges

At Swiftrapic, we want our customers to be fully satisfied with their purchases. If for any reason you are not completely happy with your order, we offer the following return and exchange policies:

  • Return Policy: You have 30 days from the date of delivery to return unused and unopened products in their original condition and packaging. To initiate a return, please contact our customer service team at info@swiftrapic.com to receive a Return Authorization (RA) number. Please include a copy of your receipt and the RA number when returning the item.

  • Exchanges: If you would like to exchange a product for another model or item, you can do so within 30 days of purchase. Please contact our customer service team for assistance. The item must be in unused and original condition.

  • Refund Process: Once we receive the returned item and verify its condition, we will issue a refund to the original payment method. Please allow up to 7-10 business days for the refund to be processed. Shipping charges are non-refundable.

  • Non-Returnable Items: Some items, such as software, downloadable products, and opened cameras or lenses, cannot be returned. Please review your order carefully before completing your purchase.

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at info@swiftrapic.com. We will arrange for a replacement or refund as soon as possible.

6. Warranty and Support

All cameras, lenses, and accessories purchased from Swiftrapic come with a manufacturer’s warranty that covers defects in materials and workmanship. The standard warranty period is typically 1 year, though some products may have a longer warranty period.

  • Warranty Claims: If you experience any issues with a product under warranty, please contact our support team at info@swiftrapic.com. We will guide you through the warranty claim process and ensure that your product is repaired or replaced in accordance with the manufacturer’s policy.

  • Customer Support: Our customer service team is available to assist you with any issues related to your order. Whether you have questions about a product, need technical support, or need assistance with returns or exchanges, we are here to help. You can reach us via email at info@swiftrapic.com or by calling (253) 549-4680.

7. Privacy and Data Security

At Swiftrapic, we take your privacy and data security seriously. We use secure payment processing and encryption methods to protect your personal and financial information. For more information about how we protect your data, please review our Privacy Policy.

8. Legal Compliance

Swiftrapic complies with all relevant consumer protection and sales regulations, including those related to warranties, returns, and customer rights. By purchasing from our store, you agree to comply with these policies and any applicable laws.

9. Changes to This Sales Policy

Swiftrapic reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on our website with the revised effective date. We recommend that you review this policy periodically to stay informed about any updates.

Thank you for choosing Swiftrapic for your photography needs. We value your business and are committed to providing the best shopping experience possible. If you have any questions or concerns, please do not hesitate to contact our customer service team.